Oculus Rift S was released last week. However, some owners have problems with tracking and other problems associated with USB, including the virtual reality helmet occasionally turns off.
Rift S uses five external cameras for tracking. While some pre-processing seems to be performed on the headset, the Rift S still pushes USB 3.0 to its limits. USB 3.0 is a widely used standard, but not all controllers with this connector support it properly. This means that some motherboard models may have problems.
If you have problems tracking the headset or controllers, fading in place, or you experience periodic “outages”, try one of these five potential solutions. We recommend trying them in order, as we arranged in order of increasing time and effort that is needed to solve the problem.
Oculus reports that in the next Rift software update (1.38.), An official support document will be integrated to troubleshoot common problems.
Turn off USB power management
Windows has a feature that disables the power of USB ports, which, according to the system, are used. The problem is that sometimes this function causes a false positive and turns off the USB port that the VR headset uses.
To enable the setting of this parameter, find the “Change power plan” in the “Start” menu. When it opens, click on “Change advanced power settings”:
Now, expand the USB parameters and set the temporary disable USB port parameter to “Forbidden”:
Then you will need to prevent Windows from disabling Rift S intentionally. Call the “Device Manager” through the Start menu. Expand the “Universal Serial USB Bus Controller” and right-click on each “Rift S USB Hub” entry, then open Properties.
On the Power Management tab, uncheck the box next to “Allow this device to turn off to save power”:
You should also do this for all connectors with “3.0” or “SuperSpeed” in the title, for example, “Fresco Logic USB 3.0 eXtensible Host Controller”.
Try every USB port.
Almost all motherboards have more than one USB controller. USB ports on it can be connected to various USB controllers.
The easiest way to find out which USB controller will work is to simply try plugging the Rift S into each USB port and see who has problems and who does not. Strangely enough, one user successfully connected it to USB 2.0 for about 30 seconds and then back to USB 3.0.
You can take a snapshot from your phone every time you change the port to make it easier to remember which ones you tried. Please note that every time you change the USB port, you should also disconnect and reconnect the DisplayPort cable.
Reconnect the cable
Although it may seem difficult to believe, some problems are simply caused by the fact that the cable is loosely connected. This can be provoked either by the PC or by the headset.
The headset must disconnect the front interface to access the cable.
Make sure the cable is disconnected for five seconds before reconnecting it.
Oculus Repair Software
Some tracking issues are actually caused by the incorrect installation of the Oculus software. This can be solved with the help of repair.
- Go to oculus.com/setup
- Click “download Oculus Rift software”, then run the downloaded file.
- Press the restore button
Do not worry, your games Rift and saved and the data should remain unchanged.
Still have problems?
If you still have problems, it’s best to make a detailed report in support of Oculus, including your Rift logs. The Oculus forum has a forum post explaining how to collect them.
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